1. Introduction

At InnView ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Contact information (such as name, email address, phone number, and mailing address)
• Account credentials (such as username and password)
• Payment information (such as credit card details and billing address)
• Business information (such as company name, job title, and business contact details)
• User-generated content (such as feedback, comments, and support requests)

2.2 Hotel Guest Information

If you use our Services to manage your hotel operations, we may process information about your guests, including:

• Guest contact information
• Reservation details
• Preferences and special requests
• Payment information
• Stay history

You are responsible for ensuring that you have the necessary rights and consents to share this information with us and that you have provided appropriate privacy notices to your guests.

2.3 Usage Information

We automatically collect certain information about how you interact with our Services, including:

• Log data (such as IP address, browser type, operating system, and pages visited)
• Device information (such as device type, unique device identifier, and mobile network information)
• Usage patterns (such as features used, time spent on the Services, and click-through data)
• Performance data (such as crash reports, system activity, and hardware settings)

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services. For more information about our use of these technologies, please see our Cookie Policy.

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions (such as when you register for an account, subscribe to our Services, or contact our support team)
• Automated technologies (such as cookies, web beacons, and server logs)
• Third-party sources (such as business partners, service providers, and publicly available sources)

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Communicating with you about our Services, updates, and promotions
• Responding to your inquiries, comments, and support requests
• Personalizing your experience and delivering content relevant to your interests
• Analyzing usage patterns and trends to enhance our Services
• Protecting the security and integrity of our Services
• Complying with legal obligations and enforcing our terms and policies

5. How We Share Your Information

We may share your information with the following categories of recipients:

• Service providers who perform services on our behalf (such as payment processors, cloud hosting providers, and customer support tools)
• Business partners with whom we jointly offer products or services
• Affiliated companies within our corporate family
• Legal authorities when required by law or to protect our rights and interests
• Potential buyers in connection with a corporate transaction (such as a merger, acquisition, or sale of assets)

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Monitoring for suspicious activities and unauthorized access attempts
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Our legal obligations under applicable laws
• The existence of any legal claims or compliance requirements
• The nature of the information and the potential risk of harm from unauthorized use or disclosure

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information under certain circumstances
• The right to restrict or object to the processing of your information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information about these rights and how to exercise them, please see our California Privacy Notice.

8.2 European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and applicable national data protection laws. For more information about these rights and our compliance with European data protection laws, please see our European Privacy Notice.

9. International Data Transfers

We may transfer your information to countries other than the one in which you reside. When we transfer personal information across borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed.

These safeguards may include:

• Entering into standard contractual clauses approved by the European Commission
• Relying on adequacy decisions issued by the European Commission
• Implementing binding corporate rules for transfers within our corporate group
• Obtaining your explicit consent for certain transfers

10. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided in the "Contact Us" section below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communications.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

InnView, Inc.
Attn: Privacy Officer
123 Hospitality Way
San Francisco, CA 94105
Email: [email protected]
Phone: (555) 123-4567

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.